HOT
TUB WATER TROUBLESHOOTING GUIDE
This table should help you identify and correct most
common water problems.
If you can't
resolve your particular problem using this guide then
you can always
contact us for advice.
| Problem | Likely Cause | Solution |
|---|---|---|
|
Cloudy water |
Excessive organic contaminants |
Use a shock to remove non-filterable wastes. Aquasparkle Spa Fusion is a very effective shock treatment that contains water clarifiers. Immerse may leave a very low chlorine residual in yoir spa water for a few hours after treatment. If you would like a completely chlorine free option try Splash Spas Non-Chlorine Shock. |
|
Lack of sanitiser |
Check and adjust santiser level |
|
|
Build-up of tiny un-filterable particles |
Use a water clarifier such as Splash Spas Water Clarifier to coagulate the particles so that they can be removed by the filter. |
|
|
pH, Total Alkalinity or Total Hardness is out of balance |
Test water and adjust the water balance as necessary |
|
|
Dirty filters |
Clean or replace your filter(s) Aquasparkle Immerse is an excellent powdered filter cleaner which can be used in the dishwasher. Alternatively, if you prefer to soak your filters in a bucket and use a liquid cleaner try Splash Spas Filter Cleaner. |
|
|
Chalky, white scale deposits |
High mineral content in water |
Use Splash Spas Scale Awayl on a regular basis. |
|
Water out of balance |
Test water and adjust the water balance as necessary |
|
|
Cloudy green water |
Use
phosphate remover |
|
|
Clear green water |
Dissolved copper or iron in spa water |
Try SpaGuard Stain and Scale Control to sequester minerals in the water |
|
Over-dose of PristineBlue |
The concentration of PristineBlue will diminish over time. If the problem is severe consider part draining and topping up with tap water |
|
|
Brown water |
High iron or manganese content |
Try SpaGuard Stain and Scale Control to sequester minerals out of the water |
|
Odour |
Excessive organic contaminants |
Use a shock to remove non-filterable wastes. Aquasparkle Spa Fusion is a very effective shock treatment that contains water clarifiers. Immerse may leave a very low chlorine residual in yoir spa water for a few hours after treatment. If you would like a completely chlorine free option try Splash Spas Non-Chlorine Shock. Check and adjust sanitizer level |
|
Eye/Skin irritation |
Chloramines |
Consider changing to a low chlorine or chlorine-free sanitizer such as eco one. |
|
Excessive organic contaminants |
Shock to remove non-filterable wastes |
|
|
PH or total alkalinity out of balance |
Test water and adjust the water balance as necessary |
|
|
Scum deposit at waterline |
Oils, lotions and detergents from bathers have caused buildup |
Clean the waterline using a proprietary cleaner |
|
Excessive foaming |
Buildup of body oils, cosmetics and detergents from bathers |
Use a good quality ant-foam such as Splash Spas Foam Away. |
|
Calcium Hardness is too low |
Test the Hardness level and use SpaGuard BalancePak 300 to increase the level to at least 150ppm. |
|
|
Large amount of Total Dissolved Solids |
It's time for a water change! |



